Many organizations are putting effort into CX initiatives in Australia,

Subtlety is an important discipline for Austrian brands.

Atomium building/Local architecture

Brazil is feeling the impact of new data protection legislation.

Consumers in the Czech Republic tend to approach organizations

In Germany, CX success can vary depending on the sector.

As an international city and a global trade hub, a plethora of brands,

Dublin Spire/GPO

In Italy – as with most countries – customers expect a fast and

Tokyo Tower/Mt Fuji

Luxembourg is something of a melting pot. Being inhabited by

The demand for a high level of CX is certainly increasing in Mexico in

brands, mastering the basics of CX is regarded as a hygiene factor

Customer experience management continues to mature in Poland.

In recent years Romania has been one of the fastest-growing

Cathedral of Christ the Saviour

Customer experience management is an emerging discipline

In Slovakia the concept of CX is often discussed; it’s a familiar topic

Cathedral

Old Town

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Grand Palace

Skyline

In 2017, the UK recorded its lowest ever Customer Experience

The diversity of the US consumer can make CX management

Pagoda of the Celestial Lady